We are closed from 28th August to 12th September and will be unable to process any orders or answer any queries during this period.

How to Order

Any of the 3 methods below can be used for ordering. Please allow 21 days for delivery. Contact us first if your order is urgent as we can offer express delivery on some of our products, usually within 3 or 4 days. Please note there is an extra charge for orders that have to be sent by next day delivery.

The standard postage of £3.95 covers UK mainland delivery only. We are happy to despatch some of our products outside UK mainland e.g Channel Islands, Ireland, etc but please contact us before placing your order so that we are able to calculate the correct postage cost for your order. There is also an extra postage charge for our larger products to the Highlands.

1. Order Online

You can place your order anytime of the day or night using our online shopping facility. Secure payments can be made by using PayPal which is a payment facility for PayPal account holders. Payments can also be made by Secure Checkout through PayPoint (SECPay) which is a fast and secure payment facility using SSL technology. SSL is a recognised internet industry standard used to transfer information securely across the internet.

2. Ring Us 01269 594096

You can also place your order over the phone using your credit/debit card as payment. We will also be able to give you an estimated time for completion of your order. Sometimes email confirmation of your order is required for larger and more complicated orders to confirm personalisation details on the products ordered.

Please ring between 8.30am - 5.00pm (Mon - Fri) and 9.00am - 12.00pm (Sat)

3. Order Form

Complete and return order form with payment. Cheques made payable to Hometime Crafts or using your credit/debit card.

 Print Order Form

Returns & Replacements

We must be informed of any damaged items within 3 days of delivery of your order. We will then advise you on whether or not the item has to be returned. The item must be returned within 10 days of purchase unused and it's original packaging. A proof of posting will also be required if the item has to be returned. Please note that personalised items can only be refunded if found faulty at time of purchase. This does not affect your statutory rights as defined in Distance Selling Regulations 2000.

Safety First

All our toys conform to European safety standards and bear the CE mark. Please note that some products are not suitable for under 36 months (the age guide for all our toys is given in each product description). Products are finished in non-toxic paints and stains.

Prices

All prices include VAT. There is a flat rate Postage and Packing charge of £3.95 (UK only) regardless of the number of items ordered. See above for delivery outside the UK.

Order Pick-Up

We are able to offer a discount on some of our heavier products in Children's Furniture if you are able to collect from Hometime Crafts. Please contact us for details.

Product Descriptions

Products are described as accurately as possible but colours, designs, sizes and materials may occasionally vary from those illustrated.